Drag to reorder. Use Option-Up, Option-Down, or More actions.

1. Refund request to Case Investigator. Handoff: Starts.
2. Support intake to Case Investigator. Handoff: Starts.
3. Case Investigator to Team output. Handoff: On failure.
4. Case Investigator to Refund Decision. Handoff: Always next.
5. Refund Decision to Team output. Handoff: On failure.
6. Refund Decision to Refund Operator. Handoff: Always next.
7. Refund Operator to Team output. Handoff: On failure.
8. Refund Operator to Support Closer. Handoff: Always next.
9. Support Closer to Team output. Handoff: On failure.
10. Support Closer to Team output. Handoff: Produces.