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Zendesk Resolution Team

2a · 2t · 3s · 1m

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Zendesk Resolution Team

A grounded resolution and one approved ticket update

Dry run ready

Starts from on

1

Uses

produces

from

2

Uses

produces

from

For

Start provider outcome to Evidence Analyst. Handoff: Starts.
Evidence Analyst to Team output. Handoff: On failure.
Evidence Analyst to Approved Operator. Handoff: Always next.
Approved Operator to Team output. Handoff: On failure.
Approved Operator to Team output. Handoff: Produces.