A support workflow that reads product docs, checks account and billing state, drafts empathetic replies, and escalates sensitive requests with source-linked evidence.
Safe outputs only. Credentials, links, paths, and source identifiers were removed before publication.
Tools: OpenAI Docs
Billing escalation Classified as a high-priority duplicate-charge request with no account mutation allowed.
Tools: Stripe, Customer Profile (Notion)
Account evidence The duplicate charge is plausible; the agent can draft a response but cannot issue a refund.
Tools: Slack
Customer reply draft We found two settled invoices in the upgrade window. I have prepared this for billing review; no refund has been issued yet.
Draft accurate support replies with account context, policy boundaries, and approval for refunds, security, or account changes.