Agent Team template
A support workflow that reads product docs, checks account and billing state, drafts empathetic replies, and escalates sensitive requests with source-linked evidence.
One-message setup · 3 specialists · Managed browser · Instant sample
Designed for
Developer-tool and AI SaaS teams that need high-quality support without exposing private customer data to a loose chatbot
Outcome
Draft accurate support replies with account context, policy boundaries, and approval for refunds, security, or account changes.
Say what should be true when the work is done.
Codelit runs one labeled Sample with no account, model, or external App calls.
Review the evidence, then reuse the same brief with your data when it is useful.
Classifies the request and determines what context is safe to retrieve.
Fast classification model
Collects docs and account state without overexposing private data.
Tool-use model
Writes the support response and internal notes.
High-quality writing model
Loads the workflow goal, allowed actions, escalation policy, and output contract before the agent plans work.
A customer-support skill for drafting sourced replies from docs, billing state, and account events.
Centralizes high-risk action checks for writes, secrets, customer data, billing, deploys, and public communications.
Exposes docs search, customer profile reads, billing state, and draft reply prompts.
tools · resources · prompts
Categorize ticket and decide retrieval boundaries.
Read docs and approved account state.
Prepare customer response with source links and internal notes.
Open it in Codelit and describe the result. Codelit handles common setup while Flow stays available for direct editing and Activity keeps the proof.
Try agentCombines CRM context with bounded browser research, explains the qualification decision, creates an unsent email draft, and updates the lead after approval.
A code-first support agent built around specialist ownership, function tools, MCP resources, guardrails, traces, and eval loops so customer answers can move fast without leaking account state.
An n8n-centered workflow that turns a business automation request into a tested app workflow with conditional logic, human-in-the-loop checks, cost controls, and failed-run repair notes.