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A code-first support agent built around specialist ownership, function tools, MCP resources, guardrails, traces, and eval loops so customer answers can move fast without leaking account state.
Designed for
Developer-tool teams that want an agent embedded in product support, not a loose chatbot sitting beside it
Operating goal
Resolve common support questions with source-linked answers while routing account, billing, and security actions to approval.
3 steps from trigger to verified handoff, with success and failure paths.
1 MCP layer and 4 connected tools with explicit auth and risk levels.
3 guardrails, 3 evals, and 1 harnesses before production use.
Classifies the request and selects the right specialist.
OpenAI fast reasoning model
Drafts grounded technical answers from public and product context.
OpenAI flagship model
Checks privacy, refunds, account mutation, and unsupported claims.
OpenAI reasoning model
Loads the workflow goal, allowed actions, escalation policy, and output contract before the agent plans work.
A workflow skill that captures the operating contract, tool boundaries, and escalation rules for OpenAI Agents SDK — Tool-Use Support Agent.
Centralizes high-risk action checks for writes, secrets, customer data, billing, deploys, and public communications.
Exposes task resources, prompt templates, connector tools, and audit records behind a permission-aware boundary.
Classify intent, requester scope, and required tools.
Retrieve docs and account state, then draft a concise answer.
Check privacy, billing, and action-risk policy.
Open it in Codelit, refine it with the agent chat, then generate the architecture or product board from the same workflow spec.
Open in Agent WorkflowA support workflow that reads product docs, checks account and billing state, drafts empathetic replies, and escalates sensitive requests with source-linked evidence.
A finance-aware workflow that inspects subscriptions, invoices, usage limits, and customer requests, then drafts revenue-safe actions for approval.
A controlled workflow for small teams that want an internal agent to answer operational questions, create tickets, inspect connected apps, and prepare approved actions across the company stack.