Developer Tools

PagerDuty Product Plan

Incident management platform with on-call scheduling, alerting, escalation, and runbooks.

Use this Product Plan

Open the editable plan instantly, or carry its requirements into a generated system Architecture.

On-call scheduling

Alert routing and escalation

Incident response

Service catalog

Runbooks

Status pages

Integrations (500+)

Analytics and reporting

Event intelligence (AI)

Automation actions

As an SRE, I can set up on-call rotations

As an engineer, I can get alerted for incidents on my services

As a team, I can coordinate incident response

As a manager, I can track MTTR and incident trends

As an admin, I can set escalation policies

JavaScalaReactPostgreSQLRedisKafkaAWSKubernetesgRPC

Category	Requirement	Target
Performance	Alert delivery	< 30s from trigger to phone notification
Availability	Platform	99.99%: incident platform must be available during outages
Security	Data	SOC2, GDPR, encrypted communications

MVPOn-Call

On-call schedulesAlert routingEscalation policiesPhone/SMS/email

v1.0Incident Response

Incident coordinationService catalogStatus pages500+ integrations

v2.0Intelligence

Event intelligence (AI)Automation actionsRunbooksAnalyticsProcess automation

MTTR reduction: > 40% for customers

Active services monitored: > 10M

Enterprise customers: > 25K

Alert noise reduction (AI): > 50%

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Open the editable Product Plan first, then carry it into Architecture and Plan & Ship when it is ready.