Developer Tools

Twilio Product Plan

Cloud communications platform with SMS, voice, video, email APIs and programmable messaging.

Use this Product Plan

Open the editable plan instantly, or carry its requirements into a generated system Architecture.

Programmable SMS API

Voice call API

Video SDK

Email API (SendGrid)

WhatsApp Business API

Phone number provisioning

Two-factor authentication

Conversations API

Usage analytics

Webhook event system

As a developer, I can send SMS messages via API

As a developer, I can make and receive phone calls programmatically

As a developer, I can add video calling to my app

As a business, I can set up 2FA via SMS or voice

As a developer, I can receive webhooks for message delivery events

JavaPythonNode.jsPostgreSQLRedisKafkaAWSKubernetesgRPC

Category	Requirement	Target
Performance	SMS delivery	< 3 seconds from API call to device receipt
Scalability	Message volume	100B+ messages per year across channels
Availability	API uptime	99.95%: businesses rely on communications for auth and alerts
Security	Data handling	SOC2, HIPAA eligible, message content encrypted in transit

MVPSMS API

Send SMSReceive SMS (webhooks)Phone number provisioningDelivery receipts

v1.0Multi-Channel

Voice API2FA (Verify)WhatsApp APIUsage dashboardSDKs (6 languages)

v2.0Platform

Video SDKConversations APISendGrid emailSegment integrationAI assistants

API response time P99: < 200ms

SMS delivery rate: > 97%

Developer activation: first API call within 5 minutes of signup

Net revenue retention: > 130%

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Video streaming platform with personalized recommendations, adaptive bitrate streaming, and content management.

Team messaging platform with channels, direct messages, file sharing, integrations, and real-time search.

Open the editable Product Plan first, then carry it into Architecture and Plan & Ship when it is ready.